Return Policy & Terms of Service

All sales are final. We can offer an exchange if there is something wrong with the order or the product has a defect. Exchanges can only be done 7 days after delivery, please contact us within that timeframe. We reserve the right to refuse any exchange if we believe the product has been altered with, misused or intentionally damaged. The customer is responsible for any shipping costs for exchanges.

Custom made orders are not eligible for return and are final sale.

Please contact info@shopcarat.mx if you have any questions before placing an order.